Helping FQHC's make their websites easier for patients to use

Not by selling software. Not by pushing redesigns. By teaching what works and supporting long-term improvement.

DigitalChores Health Experience

Supporting access to care—starting at the digital front door.

What we’re seeing across Community Health Centers

State and regional CHC associations hear the same concerns again and again:

“Our website technically exists, but patients struggle to use it.”
“We know accessibility matters, but we’re not sure what ‘good’ looks like.”
“Our staff updates the site when they can, but there’s no clear framework.”
“We want to reduce call volume, but the website isn’t helping.”

These aren’t technology problems. They’re patient-access and communication problems.

Why websites quietly affect access to care

Most FQHCs aren’t failing here.
They were simply never given clear guidance.

A website is often the first point of contact between a patient and a health center. When it’s unclear or hard to navigate:

THE SOLUTION

How we support FQHC associations and their members

DigitalChores Health Experience exists to help associations and their members build a clear, shared understanding of what patient-centered web access actually looks like in practice.

That includes making sense of how ADA and WCAG standards show up in real patient experiences, not just in technical checklists, and helping organizations identify practical, realistic improvements rather than chasing perfection.

We approach websites as part of the access infrastructure that supports care, education, and trust, not as a sales opportunity or a one-time project.

Education first

We help associations give their members clear, plain-language guidance on accessibility and user experience, using real CHC examples and simple frameworks that make improvement understandable and achievable.

Shared understanding

We create a common baseline across leadership, communications, and IT so website challenges are discussed in patient terms, alignment comes easier, and progress feels manageable instead of overwhelming.

Support when needed

When members ask for hands-on help, we step in carefully to reinforce what they’ve learned and build internal confidence, not long-term dependence.

What success looks like

Patients experience fewer barriers before care even begins. Associations using DigitalChores Health Experience see:

What makes this different

This is about raising the floor across the ecosystem.

Let’s start with learning

No pitch. No pressure. Just clarity. If your association supports Community Health Centers or FQHCs, we’d welcome a conversation focused on: