North Carolina FQHC Website Redesign & ADA Compliance

Rural Patient Access

Many North Carolina FQHCs serve patients across multiple counties and large geographic regions. Patients often depend on the website to determine which clinic locations offer specific services, hours of operation, provider availability, eligibility information and contact details. Poor navigation can make these tasks unnecessarily difficult.

Mobile-First Patient Behavior

For many patients, a smartphone is the primary way they access healthcare information. Older websites often struggle to provide a seamless mobile experience, leading to frustration and increased call volume.

Multilingual Communication

As North Carolina communities continue to grow and diversify, health centers increasingly need websites that support patients in multiple languages. A well-designed website helps patients quickly find information regardless of language preference.

ADA Gaps

Many websites contain barriers that make it difficult for patients using assistive technologies to access healthcare information. Including low color contrast, missing alternative text, inaccessible forms, keyboard navigation issues and unstructured content.

Managing Multiple Locations

Many community health centers operate numerous clinic locations and service lines. Without a clear information architecture, websites can become difficult for both patients and staff to navigate.